1. Who operates this site
House Wash Houston is a focused house-washing service identity operated by Pristine Exterior Clean. References to “we,” “us,” or “our” in this notice mean House Wash Houston and Pristine Exterior Clean as the business responsible for the website and related service requests.
2. Information we collect
Information you provide
When you request an estimate, call, text, or email, we may receive information such as:
- Your name, phone number, and email address;
- The service address, city, and preferred response method;
- Project details, exterior materials, access notes, and timing;
- Photos or other information you choose to send; and
- The content of communications related to the request or service.
Please do not send payment card details, government identification numbers, account passwords, or other sensitive personal information through the website form, email, or text.
Information collected automatically
Our hosting, security, and analytics systems may receive technical information when someone visits the site. This may include the IP address, date and time, requested page, referring page, browser and device information, and analytics identifiers or events.
3. How we use information
Information may be used to:
- Review and respond to quote or service requests;
- Communicate about property details, estimates, scheduling, and requested work;
- Maintain records connected to customer communications and services;
- Understand website use and improve content, forms, and performance;
- Detect spam, abuse, security issues, or technical errors; and
- Comply with applicable legal obligations and protect legal rights.
Checking the consent box on the quote form allows us to contact you about that request. If you prefer not to use the form, you may call or email instead.
4. Website analytics
This site uses Google Analytics to understand visits and interactions such as page views and completed quote requests. Google may process technical information and use cookies or similar technologies under its own terms and privacy practices.
You can learn more in Google's Privacy Policy and use browser settings or available privacy controls to limit cookies and similar storage. Disabling these technologies may not stop hosting and security logs that are necessary to deliver and protect the website.
6. Your choices
You may choose not to submit the web form and contact us by phone instead. You may also ask us to correct contact information or stop a particular non-required communication. Some records may still be retained when reasonably needed for service, security, accounting, dispute, or legal purposes.
Browser controls can limit cookies and similar technologies. Google also provides information about opting out of Google Analytics.
7. Retention and security
We retain information for as long as reasonably needed for the purposes described above, including responding to requests, maintaining service and business records, resolving issues, and meeting legal obligations.
We use administrative and technical measures intended to protect website and request information. No internet transmission, email, text message, or storage system can be guaranteed completely secure, so please use care when choosing what to send.
Children's privacy
This site is intended for property owners and people requesting exterior cleaning services. It is not directed to children, and we do not knowingly seek personal information from children through the quote form.
8. Updates and contact
This notice may be updated when the website, service process, or applicable requirements change. The effective date at the top of the page identifies the current version.
For privacy questions or requests, email mark@pristineexteriorclean.com or call (713) 471-8602.